Practice Management, HR and Accounting

Navigating the Dental Insurance Landscape: Optimizing Benefits Reimbursement
This one-hour course delves into the intricacies of the dental insurance claim review process. Gain insights into how benefit determinations are made, discover the common criteria that are reviewed...
Dr. Dominique Fufidio
CE Credits: 1.75
Team Training Done Right
Flint Geier and practice growth experts at Scheduling Institute share insider tips on how to ensure team training results in personal and practice growth and success.
by Flint Geier
September 2023
Creating a Remarkable Dental Practice: Your Digital Presence Using Social Media.
This course goes into the second critical stage of digital marketing: social media. You’ll learn what works, what doesn’t, where to put your time, what to post and how often, and why consumers care...
Fred Joyal
CE Credits: 1.25
Professional Courtesy: An Eye-Opening Tour at Glidewell
Dentaltown Editorial Director Dr. Thomas Giacobbi recaps how the technological advances he saw during his guided tour of Glidewell will help doctors practice dentistry more efficiently.
by Dr. Thomas Giacobbi
September 2023
Safeguard Your Dental Practice!
Matthew Nelson, a practice analyst with the California Dental Association, explains how to put anti-embezzlement systems in place to help protect both practices and patients from fraudulent and...
by Matthew Nelson
September 2023
Unlocking the Power of the Employee Retention Credit: Maximizing Your Practice’s Benefits
Dental, Orthodontic, and Endodontic providers who have been affected by government orders or experienced reduced revenue due to the COVID-19 pandemic could be eligible for the Employee Retention...
Sadler Graham, Matt Eddleman, and Kristina Mitro, DDS
CE Credits: 1.5
Creating a Remarkable Dental Practice: Your Digital Presence with your Website and Online Reviews.
A well-executed digital marketing presence is critical to practice success in this day and age. This course covers the foundational aspects, which include your website, how to effectively deal with...
Fred Joyal
CE Credits: 1.75
Office Visit: Dr. Stevie Ames Roberts
This Philadelphia native (and her dog, JoJo) took over a Seattle-area dental practice after one year of associateship. Now fully settled into her role as a practice owner, Roberts shares what she...
by Kyle Patton, associate editor
September 2023
Howard Speaks: Get the Picture(s)
Dentaltown founder Dr. Howard Farran has been hammering the message home for 30-plus years now: Making patients informed partners in their dental care can increase the odds of case acceptance.
by Dr. Howard Farran
September 2023
Testing Your HR Armor: How To Identify and Avoid Common Compliance Traps
Every year, lawmakers change dozens of employment laws and regulations at the state, federal, and local levels. As an employer, you must be compliant with ALL of the hundreds of laws that apply to...
Grace Godlasky
CE Credits: 2
Cracking The Codes, Part I: Scaling and Root Planing
In the first installment of a two-part series, Dr. Dominique Fufidio dives into how visible bone loss is a requirement for SRP claims reimbursement—and how artificial intelligence software could help...
by Dr. Dominique Fufidio, FAGD
September 2023
Predictable Failures: How To Be HIPAA and Cyber Secure
In Today’s world, the next big emergency is always right around the corner. Whether it’s a computer issue, vendor issue, an angry patient, or a natural disaster, having a plan in place with always...
Amy Wood
CE Credits: 1.75
Covid Vaccines and Employees, What You Need to Know!
This CE course, exclusively created for Dentaltown, is designed to provide a comprehensive understanding of Covid vaccines from an HR perspective and clarify legal compliance issues surrounding them....
Paul Edwards
CE Credits: 1.75
Professional Courtesy: New-Patient Personality Types
Dentaltown Editorial Director Dr. Thomas Giacobbi breaks down the most common personalities seen in new patients and gives tips on how to connect with them.
by Dr. Thomas Giacobbi
August 2023
Creating a Remarkable Dental Practice: Communication and the Patient Experience.
Effective communication has a profound effect on the success of the practice, as does the moment-by-moment experience of the patient. This course goes into the most effective ways to communicate with...
Fred Joyal
CE Credits: 1.75
Office Visit: Dr. Fariha Querishi
Dr. Fariha Querishi, the winner of the 2022 ADA Design Innovation Award for new builds, discusses her first year as a practice owner, the importance of making patients feel comfortable both...
by Kyle Patton, associate editor
August 2023
Creating a Remarkable Dental Practice: The Physical Environment
This course talks about how you can improve the effectiveness of your practice environment, and especially how you can radically increase the results of your front desk.
Fred Joyal
CE Credits: 1.75
Howard Speaks: The Power of Participation
Dentaltown’s founder, Dr. Howard Farran, explains the importance of voting in the 2023 Townie Choice Awards.
by Dr. Howard Farran
July 2023
Division of Duties in a Dental Practice, Part 4: The Finance Coordinator
This course details how to establish an effective financial coordinator position in the dental practice. It includes a sample job description, the key tasks of the position, and how to find and hire...
Sandy Pardue
CE Credits: 1.5
Doing Good While Doing Good
In the competitive world of dentistry, the success of a practice often hinges on the ability to foster strong relationships and establish trust with patients. Development coach Melissa Lowry shares...
by Melissa Lowry
July 2023
Division of Duties in a Dental Practice, Part 3: The Insurance Coordinator
This course details how to establish an effective insurance coordinator position in the dental practice. It includes the advantages to keeping insurance in-house versus outsourcing, a job...
Sandy Pardue
CE Credits: 1.5
Taking the Pulse of Your Practice
With inflation driving staffing costs and supplies through the roof, dental practices need every advantage they can get. Looking at a decade’s worth of real practice data, CPA Brittany Frazier...
by Brittany Frazier
July 2023
Conflict Resolution: Your How-To Guide
When practice owners can set up their team structure to prevent conflict as much as possible, it allows them to focus time and energy on clinical dentistry. Paul Edwards of CEDR Solutions provides...
by Paul Edwards
July 2023
Division of Duties in a Dental Practice, Part 2: The Scheduling Coordinator
This course details how to establish a productive scheduling coordinator position in the dental practice. It explains the importance of having a designated person, a job description, key attributes...
Sandy Pardue
CE Credits: 1.5
Dental Industry News
Take a look at some of the latest happenings in the dental industry.
July 2023
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Sally Gross, Member Services Specialist
Phone: +1-480-445-9710
Email: sally@farranmedia.com
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