Starting Off Right: Transform Your 'Receptionist' into a Director of First Impressions

Credit Details
This electronically delivered self-instructional program is designated for 1.5 hours of CE credit by Farran Media.
AGD Code: 550.

There is no fee to view this course. There is a fee of $35 to take the exam and claim CE credits for this course.

Synopsis:
Many may think of a receptionist as being someone who sits at the front desk smiling and serving coffee to patients, but it’s just not the case anymore. Patient expectations are higher than ever. Just “good enough” will not help you build or grow your practice. Patients are tuned in to online reviews and social media posts, and have elevated awareness when it comes to customer service. They know there are many dental practices that would welcome them, and unless you have created loyal patients through better-than-average experiences, they will think nothing of leaving. Because most dental practices have system failures or no division of duties, the teams tend to go through the motions throughout the day and handle only the obvious and immediate tasks right before them. There’s little time to focus on exceeding patient expectations, promoting the practice and improving customer service. Practices may think they are organized, but key actions get left undone. This creates many missed opportunities and inconsistencies, which adds stress and increases the number of patient upsets. When patients call your practice or enter through the front door, they are comparing their experience to every other dental practice they’ve called or visited. The receptionist of the past is now considered the director of first impressions and is a brand ambassador. Every practice needs one. The most obvious and immediate benefits are increased new patient numbers, more referrals and improved retention.

Educational Objectives:
Upon completion of this course, you should be able to:

• Realize new opportunities with upgrading the receptionist position.
• Create a customized job description and checklist.
• Implement the key functions of the position.
• Train and manage a director of first impressions.

Description of Speaker:
Sandy Pardue is an author, practice-management consultant and an internationally recognized lecturer. For over 25 years, she has assisted hundreds of doctors with practice expansion and staff development. She is known for her comprehensive and interesting approach to dental office systems, and offers a refreshing point of view on how to make a dental practice more efficient and productive.

Disclosure:
The author declares that she has a financial interest in consulting dental professionals in the subject matter that she is lecturing on.

Legal Disclaimer:
The CE provider (Farran Media) uses reasonable care in selecting and providing content that is accurate. The CE provider, however, does not independently verify the content or materials. The CE provider does not represent that the instructional materials are error-free or that the content or materials are comprehensive. Any opinions expressed in the materials are those of the author of the materials and not the CE provider. Completing one or more continuing education courses does not provide sufficient information to qualify the participant as an expert in the field related to the course topic or in any specific technique or procedure. The instructional materials are intended to supplement, but are not a substitute for, the knowledge, expertise, skill and judgment of a trained health care professional.

Licensure:
Continuing education credits issued for completion of online CE courses may not apply toward license renewal in all licensing jurisdictions. It is the responsibility of each registrant to verify the CE requirements of his/her licensing or regulatory agency.

State CE Requirements:
Click Here for CE requirements by state. Please note that this information is current as of the time of listing. This information is subject to change at any time from the state boards. For the most up-to-date information, please contact your state board directly.

Refund Policy
There are no refunds for Online CE courses. Please contact technical support if you run into technical difficulty.

For any questions, please contact Nareg Apelian, DMD, Director of Continuing Education at nareg@farranmedia.com